In Touch Care Program

Where to go with questions about your health

Serious health concerns call for serious support. Aetna In Touch CareSM is here to answer that call. When you’re facing a chronic or acute health challenge, we provide powerful resources. Our on-call and online support adapts to your needs, your pace and your life. Call 1-877-243-2752 to contact a nurse.

Your Aetna In Touch Care nurse in action

In the most urgent circumstances, we connect you to one-on-one nurse support. We give you direct phone access to a highly experienced registered nurse. You’ll work with one nurse for all of your critical needs. Your nurse is assigned to you and available to your whole family. Over time, your nurse becomes familiar with your health history.

Your Aetna In Touch Care virtual care in action

In less severe situations, we support you with dynamic virtual care. Virtual care provides convenient, personalized online tools. These tools are designed to help you adopt new lifestyle behaviors. You can make small changes that have a big impact on your health. Virtual care empowers you to work toward your individual health goals at your pace. You can also call an Aetna In Touch Care nurse as needed. You decide the topic and when and how often you interact.

Talk to a registered nurse anytime — day or night

With the Aetna Informed Health® Line, you can talk to a registered nurse anytime, day or night. Just call our 24-hour toll-free number at 1-800-556-1555. While only your doctor can diagnose, prescribe and give medical advice, the Informed Health Line nurses can provide information on thousands of health topics. They can also tell you how to ask the right questions and describe your health symptoms more effectively during your next doctor’s visit. However, remember to always contact your doctor first with any questions or concerns regarding your health care needs.

Your health information in one easy-to-find place

Has your doctor ever asked you questions about your health history and you didn’t even know where to find the answer? The Aetna Personal Health Record (PHR) provides a single, secure place to record and store your health information.

To access your PHR, log in to www.aetnanavigator.com. Then, look for your PHR under Health Records. Then, fill in your details such as:

  • Family health history
  • Immunizations
  • Prescription and over-the-counter medicines
  • Doctor’s information, and more

Your health plan even updates your PHR automatically based on information from your claims. You’ll find easy-to-use graphs that show how your biometric numbers change. The charts can track your progress as you get closer to reaching your health goals.

Active resources built right in

Aetna In Touch Care is built right into your benefits. It is a powerful program that opens a whole new world of holistic support.

These resources are confidential. They cost nothing extra. And they can make a huge difference in how you feel.